Privacy Policy

Itzam.AI is an AI consulting and implementation agency based in Mexico City, Mexico. We help commercial teams across Mexico and Latin America deploy AI systems that generate real business results.

Data Controller:

• Itzam.AI (operated by Carlos Bueso)
• contact@itzam.ai
• Mexico City, Mexico

When you interact with our website or services, we may collect the following information:

Through our contact and intake forms:

• Full name
• Work email address
• Company name
• Job title or role
• Description of your business challenge or use case

Through website analytics:

• Browser type and version
• Pages visited and time spent
• Referring website
• General geographic location (country/city level)

We do not collect sensitive personal data such as financial account numbers, government ID numbers, or health information.

We use your information exclusively to:

• Respond to your inquiry and schedule an initial consultation
• Conduct and deliver the AI Opportunity Assessment you requested
• Provide the services outlined in your engagement agreement
• Communicate updates, deliverables, and project status
• Improve our service quality and internal processes

We do not use your information for advertising, third-party marketing, or automated decision-making.

We take the security of your information seriously. Our security measures include:

• Data transmitted via HTTPS/TLS encryption
• Access to client information restricted to Itzam.AI team members directly involved in your engagement
• No storage of sensitive client data on publicly accessible systems
• Secure document management via Google Drive with access controls
• Regular review of access permissions

While we implement industry-standard security measures, no system can guarantee absolute security. We will notify you promptly in the event of any data breach that may affect your personal information.

We do not sell, rent, or trade your personal information. We may share limited information with:

• Service providers: Tools we use to deliver our services (e.g., Google Workspace, scheduling tools). These providers are bound by their own privacy policies and do not have permission to use your data for their own purposes.
• Legal requirements: If required by Mexican law or competent authorities.

We retain your personal information for as long as necessary to provide our services and fulfill our contractual obligations. After the engagement ends, we retain records for up to 3 years for legal and accounting purposes, after which they are securely deleted.

Under Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares — LFPDPPP), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Cancellation: Request deletion of your personal data
• Opposition: Object to specific uses of your personal data

To exercise any of these rights, contact us at contact@itzam.ai with the subject line "ARCO Rights Request." We will respond within 20 business days.

Our website uses essential cookies to ensure proper functionality and basic analytics. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect site functionality.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or how we handle your data:

Itzam.AI | contact@itzam.ai | itzam.ai | Mexico City, Mexico